Terms and Conditions

Scope

These terms and conditions apply to all business relationships between 21medien and our customers.

Services

We provide the following services:

• AI consulting and strategy development
• Custom AI solution development
• EU-compliant cloud hosting
• Technical support and maintenance

Contract Formation

A contract is formed upon our written confirmation of your order.

The scope of services is defined in the order confirmation.

Contract Conditions

Services are provided according to agreed specifications.

Changes require written form.

Payment Terms

We accept payment via bank transfer or other agreed methods.

Invoices are due within 14 days unless otherwise agreed.

Service Delivery

Delivery times are estimates and not binding unless explicitly agreed.

Services are deemed accepted if no objection is raised within 14 days.

Warranty

We warrant that our services will substantially conform to the agreed specifications.

The warranty period is 12 months from service delivery.

Liability

We are liable for damages caused by gross negligence or intentional misconduct.

Liability for slight negligence is limited to essential contractual obligations.

Termination

Either party may terminate the contract for cause with written notice.

Upon termination, all outstanding payments become due immediately.

Confidentiality

Both parties agree to maintain confidentiality of business secrets.

Confidentiality obligations survive contract termination.

Jurisdiction

These terms are governed by German law.

Place of jurisdiction is Münster, Germany.

Changes to Terms

We reserve the right to modify these terms with reasonable notice.

Changes will be communicated in writing or via email.